Help & Support

Here are answers to common questions and guidance on typical issues. If you're stuck, check the troubleshooting steps first—most problems can be solved quickly.

If you contact support, include the page you were on, what you clicked, and any error message you saw.

Can’t log in? Double-check your email and password, then try resetting your password if needed.

Session issues? If the app logs you out unexpectedly, your token may have expired. Log in again.

Google sign-in not working? Make sure your browser allows third-party cookies or popups for the sign-in flow.

Joining a league: If the league is private, you may need an invite code or to be accepted by an admin.

Missing leagues: If a league doesn’t appear, refresh the page and confirm you are logged into the correct account.

Sorting looks wrong? Some pages may remember your preferred order. If the order looks unexpected, try refreshing and reordering again.

Why is my prediction locked?Predictions usually lock close to kickoff. After the deadline, edits are not allowed.

Points questions? Points are based on the rules of the competition/league. Check the league rules when available.

My points look wrong: Sometimes the final score or match status updates after confirmation. Refresh the page after the match is marked as finished.

If you purchased a subscription or paid entry, keep your receipt and the email used for payment. If a payment looks stuck or incomplete, wait a few minutes and refresh before trying again.

For billing issues, contact support and include the time of purchase and the last 4 digits of the payment method if available.

Some pages may show ads. If you decline consent, ads may not load.

If you see an empty ad area, it may be because no ad was available at that moment (this can happen even when everything is configured correctly).